Pacific Nissan Body customer service sucks
I don't know if this site is indexed in google or any search engines, but if it is, hopefully the following will help someone.
Let it be known to all that Pacific Nissan Auto Body Shop, 4700 Santa Fe St, San Diego, CA, sucks!
After a tree fell on my car, I needed to have it towed to a shop, so I selected Pacific Nissan Auto Body Shop because it was on the list of recommended shops by my insurance (who I also was disappointed with) and in a convenient location. The shop arranged the towing.
Whether or not it was their fault, I had to call several times because after 4+ hours the tow truck had still not arrived.
Next problem, two days later I still did not have an estimate as to the body damage, so I spoke with the guy who supposedly handles all Allstate claims. He tells me that he will fax me the estimate Friday evening before he leaves for work. But nope, he didn't do it.
Had to call twice Monday to ensure he finished it. He claims to me that he thinks it's a total loss, so ball is in the insurance companies hands to get an adjuster out to the lot. Two days later, I've heard nothing so I call, and turns out the car has been towed to another lot for storage even though a claims adjuster is supposed to go look at it. Also, turns out that the vehicle's value was miscalculated by the shop, so the insurance company says it's not a total loss, to tear it down and see if there is any hidden damage that would put it as a total loss. But of course they can't do it because the car isn't on their lot anymore!
So after this, the manager of the shop calls me, apologizes, and gives me a rental car for the week. I go to the lot to remove my stuff from the car because I no longer trust these fools. Of course, I can't get into the car, which means. . . I must go back again and face these fools once more.
Monday morning. I've found out that the car is totaled, I drive to the shop to now get my stuff from it. My stuff is not all in the car. Ironically, the stuff of any significant value is there, but the stuff that wasn't worth much (a crate with auto supplies; oil, brake fluid, rags, etc) is not there.
After several phone calls, no one can locate it. I don't care that it's not the end of the world if I don't get it back, but the fact remains, my personal property is not in the car anymore. So this is why Pacific Nissan sucks my a**. I do not recommend anyone going to the shop. Even if this was an isolated incident, I still had trouble getting phone calls returned to me by anyone there. To top it off, I don't even know if their body work is ok because they didn't have to do anything. But if my experience there is any indication, I'm glad the car was totaled.
Let it be known to all that Pacific Nissan Auto Body Shop, 4700 Santa Fe St, San Diego, CA, sucks!
After a tree fell on my car, I needed to have it towed to a shop, so I selected Pacific Nissan Auto Body Shop because it was on the list of recommended shops by my insurance (who I also was disappointed with) and in a convenient location. The shop arranged the towing.
Whether or not it was their fault, I had to call several times because after 4+ hours the tow truck had still not arrived.
Next problem, two days later I still did not have an estimate as to the body damage, so I spoke with the guy who supposedly handles all Allstate claims. He tells me that he will fax me the estimate Friday evening before he leaves for work. But nope, he didn't do it.
Had to call twice Monday to ensure he finished it. He claims to me that he thinks it's a total loss, so ball is in the insurance companies hands to get an adjuster out to the lot. Two days later, I've heard nothing so I call, and turns out the car has been towed to another lot for storage even though a claims adjuster is supposed to go look at it. Also, turns out that the vehicle's value was miscalculated by the shop, so the insurance company says it's not a total loss, to tear it down and see if there is any hidden damage that would put it as a total loss. But of course they can't do it because the car isn't on their lot anymore!
So after this, the manager of the shop calls me, apologizes, and gives me a rental car for the week. I go to the lot to remove my stuff from the car because I no longer trust these fools. Of course, I can't get into the car, which means. . . I must go back again and face these fools once more.
Monday morning. I've found out that the car is totaled, I drive to the shop to now get my stuff from it. My stuff is not all in the car. Ironically, the stuff of any significant value is there, but the stuff that wasn't worth much (a crate with auto supplies; oil, brake fluid, rags, etc) is not there.
After several phone calls, no one can locate it. I don't care that it's not the end of the world if I don't get it back, but the fact remains, my personal property is not in the car anymore. So this is why Pacific Nissan sucks my a**. I do not recommend anyone going to the shop. Even if this was an isolated incident, I still had trouble getting phone calls returned to me by anyone there. To top it off, I don't even know if their body work is ok because they didn't have to do anything. But if my experience there is any indication, I'm glad the car was totaled.
1 Comments:
At 2:41 PM, Anonymous said…
I called Pacific Nissan on a tip from my neighbor. So far, so good. They want to send the tow truck and deal with the claims adjuster. This is a good thing, as the insurance company is dragging their feet by setting an appointment too far in the future. So, even if it is they can't get the expedited appointment, at least the damaged car is off the driveway!
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